Everyday agents · Consumer rights · European Union
Can a consumer return an online purchase in the EU?
- What applies?
- For distance and off-premises contracts the consumer can withdraw within 14 days without giving a reason; if not informed, the period is extended by up to 12 months.
- What must I do?
- Inform the consumer of the right of withdrawal before the contract. Provide the model withdrawal form. Refund all payments including standard delivery within 14 days. Use the same means of payment unless agreed otherwise.
- What happens if I do nothing?
- The withdrawal period is extended by up to 12 months, and national consumer authorities can impose penalties; for widespread infringements the maximum is at least 4 percent of turnover.
- Who regulates this?
- National consumer protection authorities (CPC network)
- What is the deadline?
- 14 days from delivery of goods or conclusion of a service contract; refund within 14 days of the withdrawal.
Sources
- Directive 2011/83/EU, Art. 9
- Directive 2011/83/EU, Art. 10
- Directive 2011/83/EU, Art. 13
- Directive 2011/83/EU, Art. 24
Read 2026-10-14 · ID agent:eu:everyday:right-of-withdrawal · sha256 1c8b7f3188afae78d67714419e52f7cbe7c42e71e5668590f288c862a7cd0e6c
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Court decisions
not_in_register: no court decision in the register applies this rule yet. The answer rests on the cited provisions.
Machine readable: JSON. Not legal advice. Source: NovaCopilot.